Terms & Conditions

By accessing or using the website and services of Singrauli Hospital & Research Centre (“we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

Singrauli Hospital & Research Centre provides healthcare services including but not limited to consultations, diagnostics, treatments, and emergency care. Our services are subject to the following conditions:

• All medical services are provided by licensed and qualified medical professionals.
• Treatment plans are determined by the attending physician based on clinical assessment.
• Emergency services are available 24/7, subject to bed and resource availability.
• We reserve the right to refer patients to other facilities when specialized care beyond our scope is needed.

When booking appointments through our website or phone:

• You must provide accurate personal and medical information.
• Appointment times are approximate and may vary based on medical emergencies.
• We request at least 2 hours notice for cancellations.
• Repeated no-shows may affect future appointment scheduling priority.
• Online appointments are subject to doctor availability and confirmation.

As a patient, you are responsible for:

• Providing accurate medical history and current medications.
• Following prescribed treatment plans and medication schedules.
• Informing staff about allergies and previous adverse reactions.
• Carrying valid identification and insurance documents (if applicable).
• Maintaining respectful behavior towards staff and other patients.
• Timely payment of bills and outstanding dues.

Singrauli Hospital is empaneled under the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB-PMJAY). Patients eligible under this scheme can avail free treatment up to ₹5 Lakhs per family per year, subject to:

• Valid Ayushman Bharat card and beneficiary verification.
• Treatment must fall under the approved package list.
• Pre-authorization may be required for certain procedures.
• The hospital reserves the right to verify eligibility before admission.

The information provided on this website is for general informational purposes only and should not be considered as medical advice. Users agree to:

• Not use the website for any unlawful purpose.
• Not attempt to gain unauthorized access to our systems.
• Not reproduce or distribute website content without permission.
• Understand that doctor availability shown online is approximate and subject to change.

While we strive to provide the best medical care, Singrauli Hospital shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services, to the extent permitted by law.

Medical outcomes may vary between patients. We do not guarantee specific medical outcomes or results from any treatment.

We reserve the right to modify these terms at any time. Changes will be effective upon posting on this page. Continued use of our services after changes constitutes acceptance of the modified terms.