Privacy Policy

Singrauli Hospital & Research Centre collects information necessary to provide healthcare services. This includes:

• Personal Information: Name, date of birth, gender, address, phone number, email, and Aadhar number.
• Medical Information: Medical history, diagnoses, treatment records, prescriptions, lab results, and imaging reports.
• Insurance Information: Ayushman Bharat card details, insurance policy numbers, and related coverage details.
• Website Usage Data: Browser type, IP address, pages visited, and interaction data for improving our website.

We use your information for the following purposes:

• Providing medical diagnosis, treatment, and care services.
• Processing appointment bookings and managing doctor schedules.
• Processing insurance claims and Ayushman Bharat benefits.
• Communicating appointment reminders and health updates.
• Maintaining medical records as required by law.
• Improving our services and website experience.
• Complying with legal and regulatory requirements.

We implement appropriate technical and organizational measures to protect your personal and medical information:

• Electronic medical records are stored on secure, encrypted servers.
• Access to patient data is restricted to authorized medical personnel only.
• Physical records are stored in secured facilities with controlled access.
• Staff are trained on data privacy and confidentiality protocols.
• Regular security assessments are conducted to identify and address vulnerabilities.

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• Medical Referrals: When referring you to other healthcare providers for specialized treatment.
• Insurance Processing: With insurance companies and Ayushman Bharat authorities for claim processing.
• Legal Requirements: When required by law, court order, or government regulation.
• Emergency Situations: To protect the vital interests of patients or others in medical emergencies.

As a patient, you have the right to:

• Access your medical records and personal information held by us.
• Request corrections to inaccurate personal information.
• Request copies of your medical records.
• Know how your information is being used and shared.
• Withdraw consent for non-essential communications.
• File a complaint if you believe your privacy has been violated.

Our website may use cookies and similar technologies to improve your browsing experience. These are used for:

• Remembering your preferences and settings.
• Analyzing website traffic and usage patterns.
• Ensuring website security and preventing abuse.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Medical records are retained as per the requirements of Indian medical regulations and applicable laws. Personal information collected for appointment booking is retained for a reasonable period to provide continuity of care.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.